Frequently Asked Questions

Yes, you need a free Google account to sign in. This helps us prevent abuse and lets you manage your links from a dashboard.

Yes! Random links (5-12 characters) and custom links (5+ characters) are completely free forever. You only pay if you want ultra-short premium links (1-4 characters).

Random links are auto-generated (like 'lucr.at/abc123') and custom links let you choose the slug (like 'lucr.at/my-link'). Both are free if they're 5+ characters long.

Free accounts can create 10 random links per day, 1 custom link per day, and 1 edit per day. You can have up to 100 total links per account.

All daily quotas reset at 00:00 UTC (midnight UTC) each day. That's 4pm PST / 7pm EST on the previous day.

Free links that receive zero clicks for 180 consecutive days may be recycled and made available for other users. Premium links (1-4 characters) are exempt and never expire.

Pro tier is coming soon! It will include 1,000 random links/day, 100 custom links/day, unlimited edits, and no total link limit.

Slugs can only contain lowercase letters (a-z), numbers (0-9), and hyphens (-). No spaces, uppercase letters, or special characters are allowed.

Slugs must be 1-20 characters long. Slugs with 5+ characters are free, while 1-4 character slugs require a one-time payment.

No. Slugs cannot start or end with a hyphen, and they cannot contain consecutive hyphens (like '--').

Some slugs are reserved for system use (like 'api', 'admin', 'login'), blocked to prevent abuse (like brand names, phishing terms), or already taken by another user.

No. Slugs containing brand names (like 'google', 'paypal', 'facebook') are blocked to prevent phishing and trademark issues.

Premium pricing is based on slug length: 1 character = $9,990, 2 characters = $2,490, 3 characters = $749, 4 characters = $249. These are one-time payments for lifetime ownership.

No! Premium links are a one-time payment. You pay once and own the link forever. No subscriptions, no renewals, no hidden fees.

We accept all major credit cards through Stripe (Visa, Mastercard, American Express, Discover).

Premium link purchases are generally non-refundable once completed, as you immediately gain exclusive ownership of that slug. Contact support if you have concerns.

Never! Premium links are lifetime ownership with no expiration date. They're also exempt from the 180-day inactivity policy.

Yes! You can change the destination URL anytime from your dashboard. Free accounts get 1 edit per day, premium links have unlimited edits.

Yes, you can delete any of your links at any time from the dashboard. Once deleted, the slug becomes available for others to register.

Not currently. Links are tied to the account that created them. This feature may be added in the future.

All your links will be deleted and their slugs will become available for others to use. Premium links you paid for will also be released.

All links include click tracking with timestamps. You can see total clicks and daily activity charts for the last 30 days.

Yes! Every link gets a free, high-resolution QR code that you can download and use anywhere. No extra charge.

Basic geographic data (country, city) is collected for analytics. More detailed analytics features are coming in Pro tier.

Click stats are processed automatically every ~30 seconds. You might see a slight delay between a click and it appearing in your analytics.

Almost any legitimate website is allowed. We block redirects to adult content, malware, phishing sites, and other harmful destinations.

No. We prevent circular redirects to avoid abuse and ensure link reliability.

Links may be removed if they violate our Terms of Service, Acceptable Use Policy, or redirect to prohibited content. We'll notify you if this happens.

Link creation and account registration are currently limited to certain regions. However, anyone can use existing short links to access content.

Redirects happen in milliseconds. We use global edge servers to ensure your links work fast everywhere in the world.

We have 99.9% uptime. In the rare event of downtime, your links will temporarily not redirect until service is restored.

Yes. We use industry-standard encryption, secure authentication, and never sell your data. Read our Privacy Policy for details.

Absolutely! Many businesses use lucr.at for marketing campaigns, product launches, and customer engagement.